Bug Tracking, Issue Tracking, & Project Management

JIRA is a bug tracking, issue tracking, and project management application developed to make this process easier for your team. JIRA has been designed with a focus on task achievement, is instantly usable and is flexible to work with.

Features

• Manage bugs, features, tasks, improvements or any issue
• A clean and powerful user interface that is easy to understand for both business and technical users
• Map your business processes to custom workflows
• Track attachments, changes, components and versions
• Full text searching and powerful filtering (customizable, saveable, shareable and subscribeable)
• Customizable dashboards and real-time statistics
• Enterprise permissioning and security
• Easily extended to and integrated with other systems (including email, RSS, Excel, XML and source control)
• Highly configurable notification options
• Runs on almost any hardware, OS and database platform
• Web service enabled for programmatic control (SOAP, XML-RPC and REST interfaces)

Create

Creating tasks, bug reports, feature requests, help desk tickets, requirements or any other type of issue is easy. JIRA can respond to incoming emails, allowing users to create or comment on issues without necessarily having access to JIRA. Ideal for helpdesk, support or other customer-facing environments.

Search

JIRA's quick search is exactly that - quick access to the issues you need.

Free-text searching: JIRA's quick search offers deep free-text searching of all issue summary, description and comment fields.

Smart querying: Looking for all the open tasks assigned to you? Type in 'my open tasks' and JIRA will know exactly what you mean.

Jump to an issue: Simply type in the issue's unqiue key.

Report

With JIRA's highly flexible reporting capabilities, you can report on virtually any dimension of your issues, e.g.:

• unresolved high-priority issues
• number of issues per customer
• average resolution time
• estimated time vs actual time taken
• number of issues created per day/week/month/year

Secure

JIRA provides fine-grained enterprise level security ensuring that you can confidently provide access to all stakeholders.

System level security

Access to JIRA is controlled by global permissions. These determine system wide privileges, such as who can administer or log into your JIRA installation.

Project level security

Project permissions are very fine-grained and dictate who can see issues, who can create issues, who can edit issues, who can assign issues etc.

Email notifications

JIRA can automatically send you an email whenever an issue is:

• created
• updated
• assigned
• resolved
• worked on

or any other event of your choice.